Refund & Return Policy

We strive for 100% Customer Satisfaction and Stand Behind our herbal and kratom products. In the case that there is an issue with your product please contact us by email: within 15 days of delivery with the following information:

  • The full name used for the order and shipping information.

  • The order number on the invoice.

  • The problem with the product or if the product was ordered by mistake.

  • Clear photos showing any defective packaging, damage to the product, or anything else you believe is relevant to the return.

  • USPS does handle some insurance claims with lost packages, but we will also work with you to get to a resolution if a package is lost. You are never on your own at Christopher’s Organic Botanicals.
  • Call or Text (609) 202-6880 with any questions or concerns and we will make it right. We stand behind our products 100%.
  • We deal with natural herbal products and cannot take back opened packages due to contamination issues.
  • Unopened kratom and herbal packages may be exchanged if one type was purchased by mistake. Unfortunately, we will have to charge you for shipping the returned items.
  • Please rest assured that we will make sure that you are satisfied with your purchase here at Christopher’s Organic Botanicals and make all steps necessary to ensure that you are Happy with your purchase.
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