We strive for 100% Customer Satisfaction and Stand Behind our Products. In the case that there is an issue with your product please contact us within 7-14 days of delivery at: Customerservice@christophersorganicbotanicals.com or call (609) 202-6880 and we will make it right. Because of Covid-19 We cannot take back open products at this time. We will make changes as necessary as this virus subsides. Please rest assured that we will make sure that you are satisfied with your purchase here at Christopher’s Organic Botanicals and make all steps necessary to ensure that you are Happy with your purchase.