Refund and Return Policy
We strive for 100% Customer Satisfaction and Stand Behind all of our products!
Overview
Our refund and returns policy lasts 30 days, or 23 business days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. We cannot except open packages or packages that have been used.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you ordered an item by mistake and wanted to exchange or return it that is fine and acceptable.
We want you to feel comfortable buying kratom online and being certain that you get what you need.
Returnable items:
- Unopened kratom and herbal products in thier original package.
- Kratom Powder
- Herbal Tea
- Kratom Tea
- Kratom Extracts
- Kratom Capsules
- Kratom and non-kratom tinctures
In the case that there is an issue with your product please contact us by email: [email protected] within 23 business days of delivery with the following information:
- The full name used for the order and shipping information.
- The order number on the invoice.
- The problem with the product or if the product was ordered by mistake.
- Clear photos showing any defective packaging, damage to the product, or anything else you believe is relevant to the return.
USPS Insurance Claims
The United States Postal Service (USPS) is responsible for processing lost package insurance claims. If you have purchased insurance for your package and it goes missing during transit, USPS will assist you in filing a claim to recover the value of the lost items. This service provides peace of mind to customers who want to protect their valuable shipments.
At Christopher’s Organic Botanicals, we understand that dealing with a lost package can be frustrating and stressful. That’s why we want to assure you that you are not alone in resolving this issue. Our dedicated customer support team is here to help you every step of the way. Whether it’s guiding you through the usps claims process or providing updates on the status of your claim, we are committed to ensuring that you receive the support you need.
We recognize the importance of timely and efficient resolution, as we value your satisfaction as our customer. Our team will work diligently to gather all the necessary information and documentation required for the insurance claim. We will then submit the claim on your behalf to USPS, ensuring that all the necessary details are accurately provided.
Throughout the process, we will maintain open lines of communication with you, keeping you informed about the progress of your claim. Our goal is to provide you with a seamless experience, minimizing any inconvenience caused by the lost package.
In addition to assisting with insurance claims, we also take proactive measures to prevent package loss. We carefully package and label all our shipments to minimize the risk of mishandling or misplacement. We also track all our packages to ensure their safe and timely delivery. However, in rare cases where a package does go missing, we are fully prepared to support you in resolving the issue.
At Christopher’s Organic Botanicals, we prioritize customer satisfaction and strive to provide exceptional service. Rest assured that we are committed to resolving any issues related to lost packages and ensuring that you receive the products you ordered. You can trust us to be your reliable partner in navigating the process of filing insurance claims and finding a resolution.
Call or Text (609) 202-6880 with any questions or concerns and we will make it right. We stand behind our products 100%.
Return or Exchange
There aren’t any restocking fees on products or services. To request a refund call or text (609) 202-6880.
Please contact us via phone or text if the product is defective or not what you ordered. Provide us with a clear description of the issue, along with photos. We will do our best to provide you with a solution and ensure your satisfaction.
Unfortunately, we cannot accept returns on opened packages due to contamination issues. However, if your package is lost, we will work with you to get to a resolution. We are committed to providing the best customer service and stand behind our products 100%.
Unopened kratom and herbal packages may be exchanged if one type was purchased by mistake. Unfortunately, you will have to pay for return shipping.
We do not sell cheap kratom. We only offer kratom that is premium, properly handled, and processed.
We guarantee your satisfaction with your purchase at Christopher’s Organic Botanicals. We will do whatever it takes to make sure you are happy.
We understand that mistakes happen and we want to make sure that you are comfortable with your purchase. We are happy to help in any way we can. Please feel free to contact us with any questions or concerns and we will do our best to accommodate you.
Thank You for choosing our company
Thank you for choosing Christopher’s Organic Botanicals. We look forward to helping you find the perfect natural products for your needs.
We guarantee that we will work hard to make sure that you are completely satisfied with your purchase. We are dedicated to offering excellent customer service.
If you are not satisfied with your purchase, we will strive to resolve the issue. We take pride in our products and value your satisfaction above all else. Thank you for giving us the opportunity to serve you.